If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). The phone sold for £48 (including delivery). Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. 3. If you continue to decline the return all the buyer has to do is claim SNAD and the process will begin. I sell on eBay. Copyright © 1995-2020 eBay Inc. All Rights Reserved. An item may not be just what the buyer wanted, or it might be the wrong size. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. The buyer must ship the item back to the seller within 14 days from when the buyer submits the return request. My profile indicates that I do not accept returns. I sold a new sealed item on ebay recently. I absolutely wouldn't try and return an item that I've bought as non-returnable, whether it was sized wrong or not. In all but name eBay has become sale or return. Simon bought an item on eBay from a business seller, and decided he needed to return it, it was unused. EBay sux! Selling Frequently Returned Items . The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). Learn More Need to make a return? Even though the item was as described and in perfect working order return was accepted. Seeing that you have a No Returns policy, ebay may choose to refund the buyer (out of your pocket of course) AND let him keep the MacBook. The return process started March 12. Options. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 22/12/19 buyer requested a return as item "not as described". As far as I'm aware of Private sellers don't have to accept returns but how ebay views it not entirley as it maybe 50/50 chance that IF the buyer were to open a case you maybe force into acepting a return as the buyer might just open up a snad case & give you no option in either (A) Accepting the return & giving a refund or (B) Buyer ends up keeping item & gets a refund. You need do nothing unless/until tracking shows delivery or attempted delivery. You can return it even if the seller's returns policy says they don't accept returns. The buyer does not like the item and wish to return the item. You can check the listing by selecting the item in your Purchase history. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The item no longer has a value (for instance, a ticket for a cancelled event). Buyer not responding to messages. Give support, share information, and connect with fellow members. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. A piece had broken during shipping, but I offerend to discount the price for that, even though it didn't change the way the machine performed. The seller pays for any customs charges on the returned item. Have you checked the tracking to see what progress the return has made? I also stated that the buyer must request if they wanted the original box, packaging and receipts. We add the cost of an eBay-generated label to the seller's monthly eBay invoice. After this woman won the auction, I waited to hear from her to see if she wanted the original packaging. When an item doesn't match the listing description. Will buyer pay for return costs when shipping back to me? All buyer can return items that are not as described, you cannot make up your own rules, eBay buyers refunds are covered by guarantee . This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. When the buyer says it was damaged in shipping eBay says you should address the buyers concern and offer a solution. Either we generate a return shipping label or the seller can provide a label. It quite possible that eBay will  not require the item be returned to you if you did not accept the return request or provide a label. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Any suggestions? EBay just wants to keep buyers happy. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. When an item isn't returned to the seller. In my listing I checked off the "no returns" policy. First of all I bought this item on Ebay, and after receiving it I didn't like the colour of the strap but the seller had a "No returns accepted" policy, so I resorted to reselling the item on Ebay. Even though the item was as described and in perfect working order return was accepted. When the buyer arranges shipping or picks up the item, we may not refund the cost of original shipping or pickup. The empty box scam . There is no way to dispute a transaction once it’s finalized in this way. They despise anyone who dares do work for their company that doesn't include sitting in a cushy office passively making money off the hard work of people listing items and doing all the footwork. That's why you lost that case. If the seller does not respond with a solution, the buyer can ask us to step in and help. If the seller does not create a shipping label, eBay will and then charge the seller later. While eBay wants sellers to offer more generous returns policies, it’s also making returns more costly – sellers can no longer charge restocking fees, and if they see an uptick in certain types of returns (SNADs), they could be charged a penalty fee equal to 4% of the selling price of their items (we discussed the new fee in last month’s editorial, and you can learn more on this eBay page). Out of curiosity - when you listed it, did you say that it's Size x … If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. What do you mean by "generally"? EBay said the buyer has been sent a returns label which was paid for, but item has not been returned yet. Reimburse the buyer for postage. To improve your help experience, please sign in to your account. Buyer not responding to messages. Buyer not responding to messages. Count yourself lucky if you at least get it … Her reason is that the touch screen is not the best like the iPhone, and the text messeging is in a different language. Buyers can always open up a case with ebay. They contacted eBay and eBay sided with the buyer. The buyer has initiated a return request with the reason "I don't need it anymore." If the returned item is used, damaged, or missing any parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. Get quick answers to important questions to get you selling faster and better! With Managed Returns and eBay's Money Back Guarantee it has opened a big loop hole within the policy to allow for buyers to fraudulently open return requests without paying for return … Simply put do the right thing, and get out of the buyer beware mentality. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns .

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